Return and exchange policy

Product Return and Exchange Policy:

Received the wrong goods, defective goods, or goods damaged during transportation:

If the product is damaged during transportation, please retain the packaging and the product, and Contact our customer service representative via WhatsApp at +852 84912057 or email us at [email address missing]. customer_service@bioeffect.com.hk

Please specify the reason for the return or exchange. Please include photos of the goods and order numbers so that we can arrange for replacements and recalls of damaged products as soon as possible. Please note that you should not return the goods without our prior notice. We do not accept any returns or exchanges without informing us or confirming their authenticity. A customer service representative will inform you of the return procedure and provide the return address and method. If you return or exchange your item for the above reasons, we will not charge the return postage and will replace it with a new one.

Return period

Please contact us within 30 days of receiving the goods; returns and exchanges are not accepted after this period.

Notice:

• If any item in the set is damaged, please return the entire set to us. We cannot exchange individual items in the set.
• Returned or exchanged goods must be in the same packaging as when they were received (e.g., original packaging, sealed, etc.). We cannot return or exchange any goods that have been opened or used.
• Your receipt must be included in the returned mail.

Returns/exchanges due to personal reasons:

If you wish to request a refund or exchange within the date of receipt for personal reasons, the returned or exchanged item must be in identical packaging to the one received (e.g., original packaging, unopened and resaleable). We do not accept returns or exchanges for any opened or used items.

Please email us immediately upon receiving the goods. Customer service specialist: customer_service@bioeffect.com.hk . Our... A customer service representative will explain the detailed procedures to you. Please include your order number, the reason for returning or exchanging the item, and a photo of the item in your email. Please note that you should not return items without prior notification or confirmation from us. In such cases, you will be responsible for the return shipping costs.

Return and exchange requests are only accepted for products purchased through the bioeffect.com.hk website. Products purchased at physical stores will not be eligible for return or exchange.

Refunds are limited to the original price of the product; return shipping costs will not be included for this reason.

Once we receive the product, we will process the exchange or refund within 14 business days and confirm the arrangement via email.

Notice:
• Your receipt must be included in the returned mail. • Please use secure packaging to ensure the package is sealed.
• If you hand over your package to your local post office or courier company, please request a delivery receipt. This receipt can be used to file a claim if your package is unfortunately lost or damaged.
• BIOEFFECT will not be responsible for any lost or damaged returned packages.