Privacy and Cookies.
BIOEFFECT (Hong Kong) Website Privacy Policy
BIOEFFECT (Hong Kong) respects your concerns about privacy and values our relationship with you. This Privacy Policy describes the personal information we collect from customers, how we use that information, with whom we share it, and the choices available to customers regarding our use of personal information. We also describe the measures we take to safeguard personal information and how customers can contact us regarding the implementation of this Privacy Policy.
Please click the links below to access the relevant sections:
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Information We Collect
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Information You Provide
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How We Use Information
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Information Collected Automatically
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Technologies We Use
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Targeted Advertising
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How We Use Automatically Collected Information
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Information We Share
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Your Rights and Choices
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Updates to This Privacy Policy
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Contact Us
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About Us
Information We Collect
We may obtain your personal information from various sources. We may collect information that you provide in our stores, on our website, through social platforms, social networks, mobile applications, or at events. Our products are sold in many department stores, and we may collect information you provide to our staff in those department stores. This Privacy Policy does not describe information collected independently by retailers.
When you visit this website, our social platforms, our social networks, or our mobile applications, we may also automatically collect certain information through technologies such as cookies, web server logs, and web beacons.
Information You Provide
You may choose to provide your personal information in various ways, such as when you participate in promotional activities or purchase products through this website or in-store. The personal information you may provide includes:
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Identifying information (such as name, mailing address, email address, mobile number, or other phone numbers)
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Age and date of birth
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Gender
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Username and password
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Payment information (such as your payment card number, card expiry date, delivery address, and billing address)
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Skin concerns you care about
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Content you provide (such as photos, videos, reviews, posts, and feedback)
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Other information that is necessary and relevant to any of the purposes set out in this Privacy Policy
How We Use Information
With your consent (including, without limitation, consent provided through signing relevant documents, visiting the website, clicking confirmation buttons, and/or any other actions that may reasonably be understood as your consent), BIOEFFECT (Hong Kong) may collect, process, and use the information you provide for the following purposes:
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Sending promotional materials and other marketing communications
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Providing services
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Processing payments and/or gift card transactions
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Creating and managing your online account
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Responding to your requests
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Promoting services you participate in, special events, contests, sweepstakes, programs, surveys, and other services
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Operating, evaluating, and improving our business (including developing new products and services; enhancing and improving our services; managing communications; analyzing products; conducting data analysis; performing accounting, auditing, and other internal functions)
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Complying with laws, relevant industry standards, and our policies
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Other purposes stated in this Privacy Policy
We may also use personal information in other ways for which we provide specific notice at the time of collection.
Information Collected Automatically
In addition to the information you provide, when you visit this website we may automatically collect certain information through technologies such as cookies, web server logs, and web beacons (“Automatically Collected Information”).
Technologies We Use
Cookies, Web Server Logs, and Web Beacons
Cookies are text files that a website sends to your computer or other internet-connected device to uniquely identify your browser, store information, or store settings. Your browser may tell you how to be notified when you receive certain cookies and how to restrict or disable certain cookies. Please note that without cookies, you may not be able to use all the features of this website.
Information collected through cookies may allow our web servers to record details such as operating system type, browser type, domain name, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. Web server logs may also record the address of the website that linked you to our website and the IP address of your internet-connected device.
Third-Party Website Analytics Services
We may use third-party website analytics services, such as Adobe Site Catalyst and/or Google Analytics. These service providers use cookies, web server logs, and web beacons to help us analyze how visitors use this website. Information collected through these means (including IP addresses) may be disclosed to these service providers, who use this information to evaluate website usage.
You may disable these analytics services to stop analysis of your browsing activity on this website. You may manage information collection methods on this website by clicking the link [insert Adobe unsubscribe page link]. Certain browsers display cookie prompts and allow you to refuse cookies individually. You may also disable Google Analytics cookies through your browser settings.
Targeted Advertising
We may work with third-party advertising networks to collect IP addresses and other information (through cookies, web server logs, and web beacons) across our website and email communications, third-party websites and email communications, and advertisements that we place on third-party websites.
These third parties may use such information to deliver advertisements tailored to your interests in products and services (including products and services that are not affiliated with us). You may see these advertisements on our website and/or other websites. This process helps us manage and measure the effectiveness of our marketing efforts.
How We Use Automatically Collected Information
We may use Automatically Collected Information from this website to deliver personalized content and for market research, data analysis, and system administration purposes. For example, we may use such information to determine whether you have visited the website before or whether you are a new visitor.
We may also use Automatically Collected Information to comply with our legal obligations, policies, and procedures, including compliance with relevant industry standards and our Terms & Conditions [insert Terms & Conditions link]. We may also use personal information in other ways for which we provide notice at the time of collection.
Information We Share
Except as described below, we do not rent, sell, or disclose your personal information. With your consent, we may share your personal information with:
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BIOEFFECT (China) and our affiliated companies (only for the purposes described in this Privacy Policy)
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Third parties or service providers that perform services on our behalf under our instructions. We do not authorize these third parties or service providers to use or disclose information except as necessary to perform services on our behalf or as required by law. Examples of such service providers include payment processing, order fulfillment, website hosting, and marketing service providers.
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Other third parties with your consent (for example, our social platforms may share information they collect with your friends or other users on the platform)
In addition, we may disclose your information:
(i) if we are required to do so by law or legal process;
(ii) to law enforcement authorities or other government agencies; or
(iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraud or other illegal activity.
We also reserve the right to transfer your personal information in the event that we sell or transfer all or part of our business or assets. If such a sale or transfer occurs, we will use reasonable efforts to direct the transferee to use your personal information in a manner consistent with this Privacy Policy. After such a sale or transfer, you may contact the entity that holds your personal information regarding the processing of your information.
Your Rights and Choices
We offer you certain choices regarding the personal information we collect from you, including how we use the information and how we communicate with you. If you do not wish to receive emails, SMS messages, or phone calls from us, or if you would like to update your preferences, request that your information be removed from mailing lists, or submit a request, please contact us as set out below.
Updating Your Information
You may email customer_service@bioeffect.com.hk to review, update, correct, or request deletion of your personal information.
Unsubscribe and Manage Your Preferences
You may choose whether to receive communications such as emails, SMS messages, and printed materials. You may click the “Unsubscribe” link at the bottom of any email you receive from us, or email customer_service@bioeffect.com.hk at any time to change your preferences.
You may also email customer_service@bioeffect.com.hk to unsubscribe from SMS messages, or to opt out of receiving our mail or phone/mobile communications and specify your preferences.
Your Other Rights
With respect to your personal information, you may also exercise the following rights: request access to your personal information or request a copy of your personal information (we may charge a reasonable administrative fee); request that we supplement your personal information or correct errors; request that we stop collecting, processing, or using your personal information, or request deletion.
However, if we are required under applicable laws and regulations to collect, process, use, or transfer your information, we may refuse your request to the extent permitted by applicable laws and regulations. We also reserve the right to adjust the rights described above in accordance with applicable laws and regulations.
To exercise any of the above rights, you should provide a written request together with supporting documentation and email it to customer_service@bioeffect.com.hk.
Refusal and Withdrawal of Consent
If you choose not to provide relevant information, we reserve the right to determine whether we can process your application, requested transactions, account activities, or services.
You may withdraw your previously provided consent or refuse our processing of your personal information at any time in accordance with applicable laws. In certain circumstances, withdrawing your consent for us to use or disclose your personal information may mean that you will not be able to use some of our products or services.
Data Transfers
You consent to the transfer of personal information we collect to other countries. Please note that such countries may not have the same data protection laws as the country where you originally provided the information. When we transfer your information to other countries, we will continue to protect it in accordance with this Privacy Policy.
If you do not agree to the transfer of your personal information to other countries, please notify us in writing following the procedures described above.
Children’s Privacy
If you are under 18 years old, you may browse this website. However, if your parent or legal guardian has not read and understood this website content and does not consent to your provision of personal information, you must not provide personal information to us (except Automatically Collected Information).
By continuing to use this website, you represent that your parent or legal guardian has read and understood this website content and consents to you shopping on this website, registering an account, and providing your personal information.
This website is not directed to children under 18, and BIOEFFECT (Hong Kong) does not knowingly collect personal information from children under 18. If we inadvertently collect personal information from a child under 18 without the consent of a parent or legal guardian as described above, we will delete such information.
How We Protect Personal Information
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Links to Other Websites
Our website may contain links to other websites for your convenience and information. These websites may operate independently and may have their own privacy notices or policies. We strongly encourage you to review the privacy notices or policies of any linked websites before visiting them.
Because these linked websites are not owned or controlled by BIOEFFECT (Hong Kong), BIOEFFECT (Hong Kong) does not make any representations or accept any responsibility regarding the content of such websites, your use of such websites, or the privacy practices of such websites.
Updates to This Privacy Policy
This Privacy Policy may be updated periodically without notice to reflect changes in personal information protection practices and applicable laws and regulations. We will post a notice on this website to inform you of any important changes to this Privacy Policy and will indicate the date of the most recent update at the top of this Privacy Policy.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy, or if you would like us to update your preference information, please email customer_service@bioeffect.com.hk.
About Us
We are Royal Bioland Limited, BIOEFFECT’s distributor and partner, and the operator of this website. We are a company registered in Hong Kong. Our registration certificate number is 60472855-000-10-22-7.
Registered office address:
604CD 6/F, Lai Cheong Factory Building
479-479A Castle Peak Road, Cheung Sha Wan, Kowloon
Hong Kong